We hope you love your In Time Incense products. While we don’t offer refunds or returns for change-of-mind purchases, if your order arrives damaged or faulty, please fill in the contact form within 7 days of receiving your order, and we’ll make it right. 

For more details, see our Return Policy.

Yes, we’re delighted to bring In Time Incense to customers around the world. Shipping costs are a standard $20 AUD flat rate and free for orders $200 AUD.

Time of delivery varies depending on your location.

Please note, customs duties and taxes are the responsibility of the recipient. For full details, see our Shipping Policy.

Within Australia: Standard shipping 3–7 business days & sxpress shipping is 1–3 business days

International: Shipping times vary depending on the destination (e.g., New Zealand: 4–11 business days; United States: 10–20 business days).

Please note these dates are only a guide. For full details, see our Shipping Policy.

We’re always excited to partner with like-minded businesses that share our vision for mindfulness and intentional living. If you’re interested in bringing In Time Incense to your customers, we’d love to hear from you.

Please contact us with your enquiry.